Plunge Therapy Pro

After placing your order, you’ll receive a confirmation email with your purchase number - please keep it for reference. We process your order with the manufacturer within 1–2 business days, and lead times vary depending on the product, typically 10–30 days. Once your order ships, you’ll receive a tracking number via email. If you haven’t received updates between your confirmation and tracking email, your order is still being processed. Please allow 7–30 days for delivery once your order leaves the warehouse. For further questions, don’t hesitate to contact us, we appreciate your patience.

We accept all major payment methods, including Mastercard, Visa, American Express, Discover, Apple Pay, and Google Pay. All transactions are processed securely through our SSL-certified payment system to protect your information. For added flexibility, we also offer financing options through Shop Pay, as well as commercial financing for business purchases. If you experience any payment issues, please contact our support team for assistance.

All orders are shipped directly from the manufacturer’s warehouse, and the location may vary depending on the brand. While most orders ship within the United States, some of our brands offer international shipping as well. For details about your specific order or destination, please contact our customer support team for assistance.

After your order ships, you’ll get an email with your tracking number. Most deliveries require a signature, so ensure someone is available; if you miss it, you’ll need to reschedule with the carrier. When the package arrives, inspect it before signing. If there’s any damage, contact us immediately with photos.

• Curbside Delivery: The driver leaves the package at the curb. You’re responsible for bringing it inside and disposing of packaging.
• White Glove Assembly: After your order ships, schedule a delivery appointment with the carrier, then email support@plungetherapypro.com at least 72 hours in advance with your order number and appointment details. We’ll confirm once your assembly team is booked.

Yes, we offer free shipping on select products. Eligible items are clearly marked on their product pages. Shipping rates vary by brand and will be automatically calculated at checkout or on the cart page for products not eligible for free shipping.

Yes, our products are covered by a manufacturer’s warranty. You can find specific warranty details on each product page or directly on the manufacturer’s website. If you need help starting a warranty claim or have any questions, our customer support team is here to assist you.

Exchanges may not be available for all products, as some manufacturers do not accept returns. Please review the product details carefully before completing your purchase. For items that are eligible, you can follow the steps in our return policy to request an exchange. If your item arrives damaged or defective, please follow our shipping & receiving policy to qualify for a replacement.

If you’d like to cancel your order, please contact our customer service team immediately by email or phone to avoid return shipping fees.

• Cancellations made before processing will receive a full refund.
• Cancellations made after processing or shipment will follow our 30-Day Return Policy and may be subject to return shipping costs.

If you used the wrong payment method, simply repurchase the product using your preferred method, and we’ll refund your original order to protect against processing fees.

Please note that custom-built or made-to-order products are subject to a 10% cancellation fee, and once production has begun, cancellations may not be possible.

For more information, please visit our Returns & Cancellations Policy page.

Please inspect your package carefully upon delivery. If you notice any visible damage,note it when signing for delivery. Should your item arrive damaged, please visit our Start a Return page within 48 hours of receiving your order to begin the damaged product return process. Our team will review your claim and help arrange a replacement or resolution as quickly as possible.